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  • Dynamics 365 Field Service (NCE)
    Dynamics 365 Field Service (NCE)

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  • Common Data Service File Capacity (NCE)
    Common Data Service File Capacity (NCE)

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    Common Data Service Log Capacity (NCE)

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  • Dynamics 365 Customer Service Enterprise (NCE)
    Dynamics 365 Customer Service Enterprise (NCE)

    Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️

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  • Dynamics 365 Customer Service Professional (NCE)
    Dynamics 365 Customer Service Professional (NCE)

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    Common Data Service Database Capacity (NCE)

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    Dynamics 365 Field Service - Resource Scheduling Optimization (NCE)

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    Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE)

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    Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE)

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  • Windows 10 Education
    Windows 10 Education

    Microsoft Windows 10 Education Microsoft Windows 10 is a convenient and extremely modern operating system that provides a significant improvement in security. In addition to the classic home version, Microsoft offers many other versions of the Microsoft Windows 10 operating system, such as the Windows 10 Education system. This provides a version especially for educational institutions and students, which enables a secure and functional application. The perfect way to learning success If you want to buy Microsoft Windows 10 Education, you can significantly improve your learning environment. This is done regardless of your class level, so there is a good solution for every environment. So Windows 10 Education does not necessarily have to be the beginning of a paperless school, but it can significantly improve the application without much effort. Many practical examples have already shown that a sustainable improvement of one's own learning ability can be achieved with little effort. For both teachers and students, this enables a safe and comfortable implementation, which allows them to use the latest possibilities of technology. This makes it possible, especially from the point of view of the younger students, to fall back on a comfortable and extremely professional solution for their own everyday learning. Quality based on Windows 10 Enterprise Due to the direct reference to Windows 10 Enterprise, a certain reference to the business use of the operating system can be found in this version. This makes the system an excellent addition to the existing components in educational institutions, whereby the comfort can be fundamentally improved. In connection with some additional features it is not difficult to use the added value in education and to trust in a comfortable application. In combination with the Direct Access function, for example, access to the network is significantly simplified, providing students with an easy-to-use and convenient version of the operating system. The most important advantages at a glance Specially optimized for educational institutions Modern aids for daily learning Maximum security throughout the system A good way to reduce paper consumption Technical structure in the entire execution Official license for Microsoft Windows 10 Education Excellent for modern educational institutions The wide range of functions makes Microsoft Windows 10 an excellent choice. This is true for schools as well as for traditional tutoring. The virtual desktop is also easily integrated in this way, allowing switching between desktop and tablet mode depending on the device. This makes it easy to increase the availability of your own system without any further difficulties in the application. This makes Windows 10 not only a secure solution for daily use, but also for increasing security in the digital space. With diverse apps for good expansion Basically, Microsoft Windows is very open for the integration of additional apps and applications. This makes it much easier to adapt the environment according to your own ideas and to provide a structured learning environment. Thus, the operating system develops in a very short time into a versatile modern solution that can increase the learning success of individuals as well as the success of larger groups. With this special form of the operating system the application by students is strengthened in this way. This makes it possible to implement existing teaching concepts directly on the PC, which is an excellent way to introduce young students in particular to digital learning. This way it is not a problem to buy Microsoft Windows 10 Education and to act on the same level as the Enterprise version of the operating system. Difference to other versions of Windows 10 In essence, the variant Education is comparable to the Enterprise variant with the Windows 10 Pro operating system. This is aimed at small companies that want to set up a functional network with fast and secure data exchange. These requirements also arise in schools, universities and other educational institutions. Without special apps for Education the system equipment is identical to Education and Enterprise. It differs from the Pro version mainly in the following features: - BranchCache - Start-Screen-Control for groups - AppLocker to prevent unwanted background programs - direct access Direct Access ensures that employees in the field have secure and functional access to the company network via smartphones and other devices. This is also useful for schools and universities if teachers want to access content on the school network from home. As an additional security aspect, Windows 10 Education , like the Pro version, offers the Bitlocker function, which enables encryption of hard drives. Benefit from comprehensive supp...

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  • Innovation IT - Webcam C1096 FHD 1080p
    Innovation IT - Webcam C1096 FHD 1080p

    Innovation IT C1096 HD 1080p Webcam with USB-A port The integrated microphone provides high quality voice and allows for smaller video conferences. If you want to hold video conferences with your collaboration tool such as Teams, Zoom or Skype, then use the new webcam from Innovation IT. It can be connected to almost any end device via Plug & Play. The Innovation IT USB webcam is of high quality and convinces with its pin sharp HD video image. Thanks to the integrated microphone, you avoid having to purchase additional external devices. The All in One solution is optimal for every company. The most important specifications at a glance Peripheral connection USB Webcam functions Microphone Pixel resolution 1920 x 1080 pixels General information Product type Webcam Housing color Black Webcam Features Image sensor resolution 2 Mpx Pixel resolution 1920 x 1080 Pixels Peripheral Signal Transmission Wired Peripheral connection USB Webcam functions Microphone Operating System Compatibility Windows 10

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  • Microsoft Windows 11 Education
    Microsoft Windows 11 Education

    Windows 11 Education - the perfect companion for schools With a technically modern and secure version of Windows 11 , educational institutions also have a good foundation. Both students and teachers thus have a secure and always up-to-date solution to further develop their own education. In terms of content, Windows 11 Education offers similar content to the Pro version. Nevertheless, in this article we will show you what is offered with the version for educational institutions and where the respective advantages lie. What are the specific features of Windows 11 Education? As already mentioned, the new Windows 11 Education is very directly based on Windows 11 Pro . This means that students and teachers also have a technically excellent basis for daily learning. However, one of the serious differences is that Windows 11 Education is very detached from the previous device classes and is much more flexible for everyday learning. This makes it easy to use the intuitive operating system on tablets or Surface devices. These are not covered by many other versions of the system, leading to annoying glitches in many cases. However, those who opt for Windows 11 Education with a 2-in-1 device are banking on a smooth learning experience. In this regard, the new update becomes the best choice to combine convenience with data security and be up to date. Here's how Windows 11 has fundamentally evolved To understand the many new features and benefits of Windows 11 Education, it is worth taking a look behind the technology of the operating system. For example, it will be possible to install Android apps on computers in the future. If more choice is more important to you, this becomes a good solution. The following benefits also make Windows 11 the best choice as a new system: Seamless integration of Microsoft Teams in the taskbar Creation of different desktop groups in the new design Complete overhaul of the Microsoft Store Better structuring of widgets directly in the Start menu Optimized docking to previous state on restarts With its many revisions, Windows 11 Education doesn't completely break away from its predecessor. Nevertheless, the version thinks many previous problems further and ensures that the operation is now much more efficient. Especially for pupils and students, at whom Windows 11 Education is aimed, the improved connectivity is an important argument. Thus, arrangements for school and student topics are significantly simplified and even more clearly presented. Enhanced functions for education The many innovations for more data security are of course also noticeable in the system around Windows 11 Education. Aids for remote maintenance and remote access, together with Bitlocker encryption technology, are among the most important innovations. Thus, entire drives or devices can be encrypted comprehensively and without much effort. Especially for the data from the daily education business, this can become very helpful to keep track yourself. Those who want to buy Windows 11 Education do not have to do without exciting apps either. These are also included, at least in parts, and round off the overall package in the best possible way. Through the revised Microsoft Store, however, the purchase of further apps and applications will always be possible. Therefore, do not wait any longer, but secure your education version of Windows. Buy Windows 11 Education now If your device is suitable for Windows 11 Education, we can warmly recommend switching to it. This makes it easy to trust yourself with new designs and noticeably improve efficiency in your daily work. At the same time, even with the version for students and pupils, you rely on the diverse and modern services of the Pro version. Right here at Blitzhandel24 you can therefore buy Windows 11 Education now and clearly improve your own organization.

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